Frequently Asked Questions
SOCAFaith makes every effort to meet your deadline for high-quality custom apparel. We are enthusiastic about how personalized clothing motivates people and distinguishes organizations, businesses, and individuals. Furthermore, our ongoing commitment to you is to provide an exceptional customer experience.
FAQ Topics
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What are the payment options? We accept most major cards: Mastercard, Visa, Discover Card, American Express and Paypal. We also have Pay in 4 payment plans available through Afterpay.
Returns / Refunds
What is your return policy? We want you to be happy with your SOCAFaith purchases. In the event you feel an item you purchased doesn't perform the way you want or expect, please let us know by reaching out to us at returns@socafaith.com for a return. Any unwashed/unaltered merchandise can be returned within 14 days of receiving the item (s). You can opt in for store credit via an e-gift card or an exchange if it is available. If you receive a defective item or the wrong item, you can return it for an exchange of the same item or store credit. We will cover the cost of a return label in this case. For all other scenarios, customers are responsible for paying for a return label. Once your return is received, your store credit or exchange will be issued. Please note—we cannot assume responsibility for lost return shipments. We are unable to credit any original shipping charges that you paid unless the return was a result of our error.
Rewards Program
Do you have a rewards/loyalty program? Yes! We do have a rewards program called SOCAFaith Points available through Smile.io. A rewards program will help to incentivize your purchase and provide a return on investment by allowing you to redeem discounts and coupons! How irie is that? For more information on the rewards program, please visit their FAQs here.
Brand Ambassador
Do you have a brand ambassador program? Unfortunately, no not at the moment, at least not officially. However, we would truly appreciate your support by tagging us in your SOCAFaith apparel so you can be featured on our website and across our social media. You can subscribe to our mailing list to receive notice on when you can sign up to be a Brand Ambassador. We are also open to having influencers promote our brand as this will help our social media content.
Sizing
A t-shirt’s fit refers to the way it’s tailored to fit body shape. Not only does it impact appearance, but also comfort. Consider this information when selecting a size to ensure that you will look and feel your best in our custom tees. For the most part, due to the material and fit of the t-shirt it will determine which size you should choose. You can refer to the size chart of the particular product as a guide. Please keep in mind that most unisex products are closer to men's sizes and can run large. Unless otherwise specified, women should size down 2x from their normal size if they want a tight fit or size down 1x for a comfortable fit.
Product Info
Ah! I don’t see a size/color/option that I need listed, or an item is out of stock… Doh trouble yuhself ! We are here to save the day. For options not listed, please send us an email to inquire about the item you are wanting and we would be more than happy to accommodate you. If an item is out of stock, please sign up for our mailing lists to be notified on when an item is back in stock again. What material do you use for your shirts? Because we have so many designs, we may use a variety of materials for our apparel. Aside from the standard cotton, we wanted to provide our people with high-quality material in the form of tri-blend options that offer a bunch of benefits such as: ability to absorb moisture and dry quicker, fit, comfortability, and breathability, which are especially important in hot climate weather and sun. Tri blend fabrics are also easier to wash, lighter in weight, stretchy, softer and much fancier! The only con is that it is more on the pricier side to produce.
Order Processing and Handling
To be completely transparent, we use a third-party manufacturer to create our shirts, which are then shipped to us to be packaged before being shipped to you. Due to the uniqueness of our brand and the desire to add a personalized touch, our products are manually packaged, as we do not use drop shipping. We ask for your patience as we navigate this process in order to make it easier and more affordable for everyone, while also bringing you quality and unique items found nowhere else! Who knows?! you just might receive an extra something special in your package 😉 We are sure there will be sometimes delays and so we ask and thank you for your patience and understanding. Shipping rates and fees are subject to change based on the carrier used. Shipping Locations: We deliver to the United States, Canada, US APO/FPO locations and the Caribbean. Please note that shipping outside of the continental US will incur a higher shipping fee. In some situations, we can ship internationally to the rest of the world as well, but please reach out to our customer care team if you have any specific shipping requirements. Shipping Options: As of now, to keep costs minimal we charge a flat rate for shipping to cover the carrier’s shipping costs. Our shipping options tries to include the time it will take for the manufacturer to ship our items to us in order to meet almost any deadline. Here are our shipping options: Domestic Standard Shipping - Delivery expected within 10-12 business days Priority Shipping - Delivery within 5-7 business days Priority Express - Delivery within 3-5 business days Rush Shipping – Delivery within 1-2 business days International First Class International – Delivery within 10-14 business days Priority International – Delivery within 6-10 business days Priority Express International -Delivery within 5-7 business days Free shipping on all orders over $100
Shipping FAQs
How quickly does my order ship? When an order is placed, we request it from our manufacturer, who will then ship it to us within the specified shipping time. When we receive the item, we will make every effort to ship it within the same time frame. Most of the time, all packages will be shipped on the Saturday following the order date. Please note: Pre-orders will be shipped before the end of August in time for Labor Day! How can I get free shipping? Free shipping applies to all orders whose carts total over $100 + Do you guarantee delivery dates for free shipping? We cannot guarantee delivery dates for free shipping because we can only commit to the range on the shipping option selected. Can I change to rush shipping after my order is placed? We should be able to expedite your order although it is not a guarantee, but please contact us immediately. We can be reached right away via chat or phone at (800) 620-1233. Can I change my shipping address? In most cases, before an item is shipped, we should be able to change your shipping address. However, be aware that a change may result in an additional fee or delivery delay. Once the item has shipped, unfortunately it is out of our hands and you will have to contact the carrier to have the package rerouted, if possible. Can I ship my order to multiple addresses? Unfortunately, no. Please be aware that our shipping options only applies to one address per order. For shipment to multiple locations, we ask that you place an order per location/address. Do you guarantee delivery dates to all APOs and FPOs? Unfortunately, we can’t guarantee delivery dates to APOs & FPOs. While we can guarantee when products leave our location, packages are routed to a sorting facility over which we have no control. What happens if my product does not arrive on time? Please keep in mind that your purchase and support mean the world to us because a portion of the proceeds go towards our charitable efforts. We will make every effort to communicate with you unless circumstances beyond our control prevent us from doing so. If your order does not arrive on time, as an alternative to a refund, we would be glad to issue you a coupon for an amount off your next order. You can also ask that 100% of the purchase amount be donated to any one of our charitable mentions or to the Caribbean Dream Scholarship fund. In the event, the delay is on the fault of the carrier, please file a claim with them. Click here for more info on our return/refund policy.
The Caribbean Dream Scholarship
What is the Caribbean Dream Scholarship? The Caribbean Dream Scholarship is an in-house scholarship established by our CEO that provides financial assistance to “fund the dreams” of Caribbean students who wish to attend a college or university in the United States. Who can apply for the Caribbean Dream Scholarship? Any student who is a member of the Caribbean diaspora is eligible to apply for the scholarship. We define Caribbean as not only living in the Caribbean as an international student, but also being born in the Caribbean or as a descendant to Caribbean immigrants such as grandparents and parents. This includes U.S citizens, permanent residents and other students living in other continents (Europe, Africa, South America, Asia, etc..) How is the Caribbean Dream Scholarship funded? With the help of our customers, supporters, and donors, of course! At the end of each month, a portion of the proceeds from purchases will be donated to the Caribbean Dream Scholarship fund. Everyone can participate in generous giving by donating directly to the fund without having to purchase anything. These funds are considered donations to Bold.org, which is allocated for our specific fundraiser/scholarship. Refunds are not permitted from a 501(c)(3) unless it is an approved and extreme circumstance that is determined by IRS regulations and their legal team. Donations are 100% tax-deductible, if you donate directly to the fund. Once we have met our fund goal, only then will we be able to activate the scholarship for students to start applying. Our fund goal will allow us to divide the amount offering more students a chance to apply and receive aid. Any funds that are raised on the Bold.org platform will not be able to be removed from the platform, transferred to a different scholarship platform or different organization. How does the Caribbean Dream Scholarship process work? The Caribbean Dream Scholarship is hosted on bold.org. They are a non-profit organization and the largest independent scholarship platform in the US, that does much of the legwork for us, ensuring that eligibility requirements are met, and funds will be directly delivered to the student's school of choice. The most important part of our job, however, is reading all applications and essays and selecting the winners. Bold.org will vet our prospective winners and ultimately have the final say in who is awarded. As long as the student passes the verification process, and it has been determined that they have been chosen in a fair and unbiased way - it should be no problem to choose the finalists we have selected. Prior to selecting winners, we must first raise funds and meet our fundraising goal in order to activate the Caribbean Dream Scholarship, as this is the money that will be distributed to winning students. We do not personally see or touch any money donated to the fund through bold.org. Unlike GoFundMe, where funds can be withdrawn by the host, using this platform ensures security and accountability, as well as building trust and reassurance that your donations are going to a good cause. How can I apply for the Caribbean Dream Scholarship and is there a fee? When we have reached our fundraising goal and the scholarship application is activated, all applicants must create a bold.org account/profile and complete the scholarship questions and essay. There is no fee to apply for the Caribbean Dream Scholarship. When will the Caribbean Dream Scholarship be open to apply and deadlines? Contingent upon us meeting our fundraising goal by December 2023, the Caribbean Dream Scholarship will be open to apply starting January 2024. The application deadline is May 1, 2024. Winners will be announced June 1, 2024. *These dates are subject to change* Is the scholarship need-based or merit-based? The Caribbean Dream Scholarship is based on financial need, as bold.org collaborates with financial aid offices to apply the scholarship directly to students' tuition. However, we can specify that the award be used to cover other educational expenses if the student receives additional restrictive gift aid. Please keep in mind that, while the scholarship is not based on merit, we do expect applicants to be in good academic standing, demonstrate academic achievement, have leadership potential, have an ambition to succeed, and have a strong desire to make a difference in their communities. Is the scholarship renewable? Unfortunately, the Caribbean Dream Scholarship is a one-time award to our chosen prospective winners, according to the policies of bold.org. Bold.org does not allow scholarships to be awarded to the same recipient year after year. The reason for this is so that other students can have the chance to apply and receive assistance as well. However, as we expand and receive more donations, we hope to award the same group of winners year after year by renewing their scholarship for the duration of their college term. We will have to use a different platform to do so, as those awards will not be related to the original Bold.org award. How will winners be notified or announced? Recipients of the Caribbean Dream Scholarship will be notified through their bold.org accounts. We will also announce and feature the scholarship winners via our social media platforms and website. For more detailed information as it applies to the scholarship on bold.org, please visit the Donor FAQS here. (https://bold.org/donors/faq/)
Charitable Mentions
What is a Charitable Mention? A Charitable Mention is a non-profit or charitable organization that we would personally support and would like to collborate with, as their mission and values aligned with ours. Charitable mentions are not limited to being Caribbean owned as we also include our indo-afro- and latin counterparts. With the charitable mentions listed here, you can view what other initiatives you can contribute to or become a part of, as well as how others are making an impact around the world! I have or know a Caribbean charity/ mental health initiative that needs some assistance with funding, how can you help? When our team meets at the end of the month to calculate our monthly profit, we will allocate a percentage and donate to a nominated charity based on the information on this completed form (link to form). Is there a minimum or maximum amount on how much I can donate to the Caribbean Dream Scholarship fund or to any of the Charitable Mentions? Absolutely not! We are grateful for your generosity and support, as every little bit counts and can go a long way. At the end of the day, these are people's lives that you are helping and potentially saving! Why are you such a giving company? Ah what? Lol. As believers in our respected faiths and lovers of our culture, we are called to help our people and all people. Although we will not be able to save the entire world, this is a start. We believe that we are called to be generous givers because it adds a lot of meaning and purpose to our lives and the lives of those who are helped.
Entertainment Services
What services will you provide and why? Ah say.. we can’t only work and no play! This is also a fun part of the company because, once again, we love our culture, we LOVE Soca and enjoy jamming and having a good time! We also believe in collaboration rather than competition because there is enough room for all of us to thrive in the Caribbean scene and the Soca music industry. We can't do it all by ourselves! In the entertainment industry, we believe in doing good business and giving everyone a chance, especially those who mean well and are naturally talented but have been overlooked. We have developed a network of talented and experienced professionals to whom we can outsource and connect an artist, promoter, or organization. Our services will include celebrity liaison, artiste management, and event consultation. What is a Celebrity Liaison? A Celebrity Liaison, via our terms, is someone who is dispatched to serve as an assistant to the artiste(s) for a specific time or event. They maintain and cultivate mutually beneficial relationships, facilitate communications, and coordinate activities between event organizers and artists. The main purpose of a celebrity liaison is to alleviate some of the stress and anxiety that can accompany a booking and to be able to implement strong interpersonal and conflict resolution skills. How can I book a Celebrity Liaison? Please submit a consultation inquiry and we will be in contact to discuss the details and give more information. How can I ensure that I will get what I paid for? Again, we value good business and transparency above all else. We also believe in safeguarding both you and ourselves. Depending on the service you book, there will be NDAs and contracts that cover terms and agreements. If we are unable to complete our part due to circumstances beyond our control, it will be detailed in the necessary paperwork. I am an artiste looking for management, how can you help me? I am promoter/organization/individual and would like to know how can I book an artiste for an event? Please see our featured artists and fill out the booking inquiry form by clicking here. You can also visit the artiste's social media pages and inquire directly with them to confirm your choice. What does an event consultation entail? An event consultation entails going over your event's ideas and vision and turning it into a workable plan. If something is beyond our scope of expertise, we will refer you or provide the specifics of your idea to event planners who can carry out your vision at an affordable rate through us.